Frequently Asked Questions

Yes! Our facilities are open 24/7, including weekends and holidays.

Yes! Our emergency services and urgent care services are available 24/7.

Not currently. We are working on being able to take appointments in the near future.

Yes! We are a walk-in facility, we do not currently take appointments.

An emergency room treats illnesses and injuries in need of immediate attention, some of which include chest pain, abdominal pain, dehydration, complex fractures and much more.

An urgent care typically treats acute and chronic illnesses and injuries that are non-life-threatening; some of which include common colds, flu, strep throat, lacerations and more.

No. UF Health Emergency & Urgent Care is a fully licensed emergency room that offers a unique approach to billing. We may provide the benefit of courtesy urgent care billing if a medical provider feels urgent care services are appropriate. The final billing classification (emergency room vs. urgent care) is determined based on the resources utilized in your care. This ensures patients receive the appropriate level of care while potentially benefiting from reduced costs when urgent care services are sufficient. You will be informed of your billing class before you are discharged from the facility.

For urgent care services at our UF Health Emergency & Urgent Care Centers, in-network means we have a contract with your insurance company and have agreed on what the cost is for any service provided to you. Out-of-network means we do not have a contract with your insurance company in setting the rates. As a result, you may be billed a different rate as determined by your insurance company and benefit plan.

For emergency care at our UF Health Central Emergency & Urgent Care Centers, state law says (states or requires) that all patients have to be treated regardless of their insurance plan or ability to pay. This means your insurance company should consider you in-network. We will bill you the amount defined by your insurance plan.

All health care insurance, including Medicare, set a distinction for first visits in an office or urgent care setting. The new patient charge is typically reimbursed at slightly higher rates than all following visits to the same location, due to the additional work required to set up new accounts and obtaining all the necessary details to make this happen. Established patients are those that have been seen at the office or urgent care in the past three years. The charge for an established patient visit is typically less than the new patient charge.

Overall, it’s first-come, first-served. However, if someone is in an emergency situation (such as chest pain, active vomiting or stroke), we see them right away. At UF Health Central we strive to ensure all patients are seen in a timely manner.

You can expect excellent patient care during a visit with UF Central ER & Urgent Care. Our care team will evaluate you, listen to your concerns and create a treatment plan that gives you confidence in your care. Our team of medical experts ensures you are taken care of from the time you step through our door.

The scope of urgent care services does not typically include an EKG. However, our emergency services do. So, regardless of what level of care you need, we have the equipment to get you taken care of in a timely manner. Our ER & urgent care facilities are open 24/7.

The scope of urgent care services does not typically include IV fluids. However, our emergency services do. So, no matter what level of care you need, we have the equipment to care for you in a timely manner. Our ER & Urgent Care facilities are open and staffed 24/7.

With UF Health Central, you don’t have to decide. We offer emergency room and urgent care facilities in one place. When you come to us, we listen to your concerns and what brought you to us and recommend services to help you feel better and get back on your feet.

No. We are in-network with most major insurance carriers, so when you need care and don’t want to or have time to make an appointment somewhere, we are here and ready for you.

Think of urgent care as any care you would receive at a doctor’s office — only without an appointment. Generally, the amount you pay for urgent care services is not the same as emergency services. Most patients are billed a urgent care visits.

Yes. You can visit the MyUFHealth patient portal to start a secure online payment.

Because we’re a walk-in facility, it’s hard to say when there’s a time that’s less busy than another. Our facilities are open 24/7. Regardless of the time, we'll be ready to assist you.

Our facilities are fully in-network with all Medicare and Medicaid insurance plans. Find a complete list of in-network insurances here.

Your insurance company negotiates rates on your behalf with providers such as UF Health Central Emergency & Urgent Care, and agrees upon the rates they feel are reflective of the value provided to their members. Factors involved include quality of providers, accessibility and patient experience.

We are in-network with most major insurance networks. You can check with your carrier to see if we are in-network for your specific plan. See our Accepted Health Plans page for more information.

An Explanation of Benefits, or EOB, is something the insurance company sends to the patient to explain what is allowed by their policies and what the associated charges are. It is not a bill, but rather a communication from the insurance company to the patient. It may or may not correspond directly to what the final bill is from UF Health Central Emergency & Urgent Care. If you have any questions about your bill, your Explanation of Benefits, or health coverage, call 904-633-4200. You can also send a message to a customer service representative by using our MyUFHealth patient portal.

Visit our insurance and billing page for additional information.